How Long Will Delivery Take?
This depends on the product purchased and the location of where the products are to be delivered.
Standard delivery to Britain & Worldwide depening on the country typically takes between 7-14 working days, sometimes this can take longer.
As we are not a lighting showroom we only have the capacity to stock some items, if there is likely to be any delay in your delivery, you will be informed at the earliest opportunity.
Do I Need to Create an Account?
Setting up an account is the easiest way to ensure correct and full delivery detailing. This process is only required once, after which you can easily ‘log in’ for future ordering.
To set up an account, simply follow the process when purchasing. This will take you through a step by step process to register your account. This account information can be changed at any time by ‘login in’.
You can process your order by our Guest Checkout.
Why Do You Need my Email Address?
An email address is necessary for online purchasing and registering an account with Direct Lights.
All invoices and receipts are sent via email to the address provided.
What If I Need to Return an Item?
Unsuitable goods (even if you change your mind) can be returned within 14 days for a refund, less the outbound cost of transport, (usually £7.99 or less within the UK and Ireland). If you want to arrange your own delivery back to us you will receive a full refund once the good have arrive back to us.
Please check your goods within 48 hours of their arrival. Check that there are no breakages that the product is what you ordered, that the finish is correct and that bulbs are provided (if included). Direct Lights can not be liable for any electricians costs due to pre-booked electricians, please check your goods fully prior to booking an installer.
For your peace of mind, we guarantee all our goods, in normal usage, for at least one year from date of purchase. Particular items, such as exterior lighting, may carry a longer period of guarantee. This will be indicated on the product if it is applicable.
Can I Collect Goods Directly from You?
No, Direct Lights is an e-commerce shop only, we do not have the option for collection.
We do not have a showroom or anywhere for customers to visit to collect or return goods in person.